Shipping policy

Maison Velure

Order Processing

Orders placed by 4:00 PM Eastern Time on a business day are processed and shipped the same business day.

Orders placed after 4:00 PM ET, on weekends, or on observed holidays will be processed the next business day.

Business days do not include weekends or holidays.

Shipping Carriers

Maison Velure ships orders using UPS as our preferred carrier. In certain cases, USPS may be used at our discretion based on destination, order size, or service availability.

Shipping Timeframes & Carrier Delays

Shipping timeframes provided at checkout are estimates only and begin once the order has shipped.

Maison Velure is not responsible for shipping delays caused by the carrier, including but not limited to:

Weather conditions
Peak shipping periods
Service interruptions
Carrier operational delays

Once an order has been transferred to the carrier, delivery responsibility is governed by the carrier’s terms.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates are provided directly by the carrier and may take time to reflect movement.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Maison Velure is not responsible for delays, misdeliveries, or returned packages resulting from incorrect or incomplete address information.

Orders returned due to address errors may be subject to reshipping fees.

Lost, Stolen, or Damaged Shipments

Once an order is marked delivered by the carrier, responsibility for the shipment transfers to the customer.

Maison Velure is not responsible for lost or stolen packages after delivery, including packages delivered to mailrooms, concierge desks, or shared locations.

If an order arrives damaged, customers must notify Maison Velure promptly and provide supporting photos so a carrier claim may be initiated where applicable.

Local Pickup

Local pickup is available for eligible orders and must be scheduled through Maison Velure’s online pickup scheduler.

Customers must select an available pickup date and time before completing their order. Pickup availability is based on Maison Velure’s current schedule and may vary by day.

Orders may only be collected during the scheduled pickup window. Please do not arrive outside of your confirmed pickup time unless your appointment has been rescheduled.

Pickup Location & Arrival

Local pickup is conducted at Maison Velure’s designated meetup location. The pickup location and instructions will be provided with your order information.

Upon arrival, please text the pickup contact number provided with your order and include your name/order number and vehicle description. Please remain in your vehicle while your order is brought to you.

Your scheduled pickup window is the full arrival window. Customers who do not arrive before the end of their scheduled window will be considered to have missed the appointment.

Rescheduling

Each order is permitted one reschedule only.

If you are running late or are unable to make your scheduled pickup time, you must contact Maison Velure before the end of your scheduled pickup window to request a new appointment.

Rescheduled pickup times are subject to Maison Velure’s available pickup schedule and may not be available immediately following the original appointment.

If the rescheduled pickup appointment is missed, the order will no longer be eligible for local pickup and will be shipped to the shipping address associated with the order. The customer is responsible for any applicable shipping charges.

Additional pickup rescheduling requests are not guaranteed and may be declined.

Pickup Requirements

Customers may be asked to provide their order confirmation and valid photo identification at pickup. Only the named customer or an authorized individual may collect the order.

Pickup confirmation may include electronic acknowledgment, signature, or system-recorded confirmation for recordkeeping purposes.

Changes to Pickup Availability

Maison Velure reserves the right to modify or block pickup dates and times when necessary. If a previously scheduled appointment must be changed by Maison Velure, the customer will be contacted to arrange an alternative available time.

Transfer of Responsibility

Once an order has been picked up and confirmed, responsibility for the order transfers to the customer.

Maison Velure is not responsible for loss, damage, or issues after confirmed pickup.

Fraud Prevention

Maison Velure reserves the right to place a temporary hold on any order or request additional verification for fraud prevention purposes. This may result in a brief processing or pickup delay.

Contact

Email: admin@maisonvelure.hair
Scheduled pickup: For arrival notifications, delays, or rescheduling requests, please text the pickup number provided in your order confirmation.