Shipping policy

Maison Velure

Order Processing

Orders placed by 4:00 PM Eastern Time on a business day are processed and shipped the same business day.

Orders placed after 4:00 PM ET, on weekends, or on observed holidays will be processed the next business day.

Business days do not include weekends or holidays.

Shipping Carriers

Maison Velure ships orders using UPS as our preferred carrier. In certain cases, USPS may be used at our discretion based on destination, order size, or service availability.

Shipping Timeframes & Carrier Delays

Shipping timeframes provided at checkout are estimates only and begin once the order has shipped.

Maison Velure is not responsible for shipping delays caused by the carrier, including but not limited to:

Weather conditions
Peak shipping periods
Service interruptions
Carrier operational delays

Once an order has been transferred to the carrier, delivery responsibility is governed by the carrier’s terms.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates are provided directly by the carrier and may take time to reflect movement.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Maison Velure is not responsible for delays, misdeliveries, or returned packages resulting from incorrect or incomplete address information.

Orders returned due to address errors may be subject to reshipping fees.

Lost, Stolen, or Damaged Shipments

Once an order is marked delivered by the carrier, responsibility for the shipment transfers to the customer.

Maison Velure is not responsible for lost or stolen packages after delivery, including packages delivered to mailrooms, concierge desks, or shared locations.

If an order arrives damaged, customers must notify Maison Velure promptly and provide supporting photos so a carrier claim may be initiated where applicable.

Local Pickup

Local pickup is available for eligible orders at Maison Velure’s discretion.

Orders are not available for pickup until a pickup confirmation notification has been sent.

Pickup Requirements

Valid photo ID and order confirmation are required at pickup. Only the named customer or an authorized individual may collect the order.

Pickup confirmation may include electronic acknowledgment, signature, or system-recorded confirmation for recordkeeping purposes.

Pickup Window

Orders must be picked up within 3–5 business days of pickup confirmation. Orders not collected within this timeframe may be subject to cancellation or restocking at Maison Velure’s discretion.

Transfer of Responsibility

Once an order has been picked up and confirmed, responsibility for the order transfers to the customer.

Maison Velure is not responsible for loss, damage, or issues after confirmed pickup.

Fraud Prevention

Maison Velure reserves the right to place a temporary hold on any order or request additional verification for fraud prevention purposes. This may result in a brief processing or pickup delay.

Contact

For shipping or pickup-related inquiries, please contact:
Email: admin@maisonvelure.hair